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Company Directory

Introducing Blackwell most important asset: our people

Our customers are among the most loyal in the industry. Why? Because of the relationships they have with our employees.

Since 1879, our family business has grown by hiring the kind of people that you’d be proud to have in your family. Get to know our staff. Find your Regional Sales Manager or Customer Service Representatives with the links below. View their profiles. Drop them a line. They’re always ready to help.

Acquisitions: Bob Langhorst
Manager, Acquisitions West
503-684-1140 x1276; Julien Ryle
Product Buyer - BBS UK Firm Orders
+44 (0)1865 333347; Mary Ann Iannelli
Manager, Acquisitions East
856-228-8900 x2362; Tracy Thornton
Director of Acquisitions
503-684-1140 x1477

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Approvals: Carol Hausauer
Approval Account Coordinator
503-684-1140 x1265; Kimberly Wallace
New Titles Account Coordinator
866-760-1281; Linda Fisk McNeil
Senior New Titles Account Coordinator
636-527-6843; Melissa Ludeman
New Titles Account Coordinator
503-684-1140 x1440; Ryan O’Connor
Manager, Approval Services
877-270-4362; Scott Munden
New Titles Account Coordinator
877-270-4363; Shanna Mabry
New Titles Account Coordinator
877-270-4338

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Bids and Contracts: Ashleigh Taylor
Contracts & Projects Coordinator
+44 (0) 1865 333230; Rachelle Moore
Bids and Contracts Manager
503-684-1140 x1444

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Customer Service (Blackwood): Debra Barney
Customer Service Representative - Delaware and New York
877-277-1128; Jacqueline Antonucci
Customer Service Representative - Arkansas, Iowa, Louisiana, Mississippi, Michigan, Ohio, North and South Dakota, Virginia
877-277-1132; Joselyn Lopez
Customer Service Representative - Connecticut, Illinois, Massachusetts, Oklahoma, South Carolina, West Virginia
800-837-6758; Kimberly Mickulus
Customer Service Representative - Alabama, Florida, Georgia, Kentucky, Maryland, North Carolina, Tennessee, West Indies
877-277-1739; Lorraine Franco
Customer Service Representative - FEDLINK, Maine, New Hampshire, Pennsylvania, Rhode Island, Vermont
877-277-1740; Margaret Calafato
Customer Service Representative - Eastern Canada, New Jersey, Wisconsin
800-225-6854; Patricia Santarpio
Customer Service Representative - Indiana, Missouri, Washington DC
877-277-1362; Patty Davis
Customer Service Representative - Middle East
877-277-1738; Rita Rosato
Senior Customer Service Manager East
877-277-1741; Susan Trevethan
Customer Service Representative - Kansas, Minnesota, Nebraska, Texas
877-277-1235

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Customer Service (Lake Oswego): Cheryl Lamb
Customer Service Representative - Arizona, California, Hawaii, Nevada, New Mexico
877-270-4336; Cindy Christman
Customer Service Representative - Australia
800-547-6426 x1339; Debra Cote
Customer Service Representative - New Zealand, Western Canada (Alberta, British Columbia, Manitoba, Saskatchewan)
800-547-6426 x1203; Dorothy Barello
Claims/Proforma Invoice Clerk
800-547-6426 x1354; Eliza Tam
Customer Service Representative - Taiwan
800-547-6426 x1356; Julie Babcock
Customer Service Representative - China, Hong Kong, Korea, Malaysia, Pacific Islands, Papau New Guinea, Philippines, Thailand, India, Vietnam, Cambodia, Indonesia
800-547-6426 x1277; Leah Siri
Customer Service/Order Entry Clerk
800-547-6426 x1290; Linda Mackenzie
Customer Service Representative - Japan
800-547-6426 x1261; Ruth Rich
Senior Customer Service Manager West
877-270-4304; Susan Bigelow
Customer Service Representative - Alaska, Colorado, Idaho, Montana, Oregon, Utah, Washington, Wyoming
877-270-4334

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Customer Service (Oxford): Amanda Hines
UK Account Co-Ordinator
+44 (0)1865 333132; Carla Roncalli
Customer Services Manager - Italy, Switzerland (Italian speaking)
+44 (0)1865 333251; Derek Davidson
International Customer Services Assistant
+44 (0)1865 333272; Eva Gibbs
Sales Account Manager - Germany, Austria, Switzerland - German speaking
+44 (0)1865 333088; Francois Blouin
International Account Co-Ordinator for France, Switzerland (French speaking) and Belgium, the Netherlands and Luxembourg
+44 (0)1865 333 131; Gill Soanes
Order Tracker
+44 (0)1865 333340; Griselda San Martin
Account Co-ordinator – Latin America – Spanish and portuguese speaking
+44 (0)1865 333243; Maria Fernandez-Miguelez
Account Co-Ordinator - Spain, Portugal, Sweden, Finland and Andorra
+44 (0)1865 333480; Mark Lewandowski
Account Co-Ordinator - Eastern Europe
+44 (0)1865 333247; Maurice Earp
Account Co-Ordinator - Bahrain, United Arab Emirates, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey (Selected Accounts), Denmark, Iceland, Norway
+44 (0)1865 333248; Pauline Read
Account Co-Ordinator - Turkey (Selected Accounts), Sri Lanka
+44 (0)1865 333416; Rachel Poulter
Account Co-Ordinator - UK
+44 (0)1865 333284; Richard Martin
Account Co-Ordinator - Australia, Botswana, Egypt, Lesotho, Morocco, Namibia, New Zealand, North Africa, Seychelles, South Africa, Swaziland, Tunisia, Zimbabwe
+44 (0)1865 333246; Susan Cross
Account Co-ordinator - Global Project Sales, including - East, West & Central Africa, Afganistan, Algeria, Armenia, Azerbaijain, Bangladesh, India, Kazakhstan, Libya, Maldives, Nepal, Uzbekistan
+44 (0)1865 333143; Susanne Marburg
Account Co-Ordinator - Germany, Austria, Switzerland (German speaking), Greece, Cyprus, Malta
+44 (0)1865 333089; Suzanne Carr
Customer Services Assistant - UK
+44 (0)1865 333282

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Electronic Content: Christina Taylor
Business Development Manager, Electronic Resources Specialist
503-684-1140 x1207; Jay Henry
Director, Business Development
877-270-4366; Sara Avni
Electronic Resources Coordinator
503-684-1140 x1309

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Executive: Andrew Hutchings
CEO of Blackwell Book Services
+44 (0)1865 333000; Ann Reed
Human Resources Vice President
503-684-1140 x1249; Celia Wagner
Vice President, Operations (West)
503-684-1140 x1315; Chris von Hinckeldey
Managing Director, James Bennett
+61 (2) 9986 7036; David Swords
Vice President of Sales and Marketing
800-860-0518; Karen Lawson
CTO/Vice President - Engineering and Technology
800-547-6426; Peter Hinck
VP of Data Services
503-684-1140 x1237; Terry Parsons
Director Library Services, UK
+44 (0)1865 333293; Theresa Evans-Ybarra
Chief Financial Officer
503-684-1140 x 1238

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Finance: Frank Smith
Financial Analyst
503-684-1140 x1367; Helen Adams
Customer Account Analyst
503-684-1140 x1311; Joyce Meyer
Deposit Account Coordinator
503-684-1140 x1317; Kathy Barnett
Customer Account Analyst
503-684-1140 x1252; Nancy Allen
Publisher Accounts
503-684-1140 x1233; Peggy Allen
Customer Account Analyst
503-684-1140 x1243; Sally Brown
Publisher Accounts
503-684-1140 x1310

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Human Resources: Caron Strutz
Human Resources Manager
503-684-1140 x1351; Loretta Herscher
Human Resources - Blackwood
856-228-8900 x2730

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Marketing: Becki Glaubitz
CRM Support Specialist
503-684-1140 x1445; James Berry
Business Intelligence Manager
800-547-6426 x1289; Jennifer McCarrell
Product Marketing Manager
503-684-1140 x 1362; Sheryl Wood
Marketing Coordinator
800-547-6426; Tanya Matthias
Marketing Communications Manager
303-377-1786

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New Titles: Stacey Kemi
New Titles Supervisor
503-684-1140 x1360; Susan Judge
New Titles Buying Coordinator
503-684-1140 x1209

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Out-of-Print/Audio-Visual/Alternate Source: Bob Langhorst
Manager, Acquisitions West
503-684-1140 x1276

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Product Management: Anthony Mavricos
Product Manager of Collection Development
503-684-1140 x1224; Marguerite McNair
Senior Product Analyst
800-547-6426 x1272

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Publisher Relations: Anne Davies
Publisher Relations Manager - UK
+44 (0)1865 333219; Katherine White
Publisher Relations Manager
503-684-1140 x1439; Matthew Nauman
Director of Publisher Relations
503-684-1140 x1298

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Sales (Asia): Byoung-chul Min
Sales Agent - Korea
+82 2 567 0644; Frances Lau
Library Service Far East Director
503-638-0133; Glenda Rowsell
Senior Director, Asia
+61 (2)9573 1682; Henry Yu
Sales Agent - Taiwan
516-328-9242; Lauren McFarlane
Regional Sales Manager, South East Asia
+61 2 6278 6667; Yutaka Nick Ichikawa
Sales Agent - Japan
+81 429 574150

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Sales (Australia, New Zealand): Caroline Beatty
Regional Sales Manager
+61 (2)9986 7000; Glenda Rowsell
Systems Consultant/NZ Sales Manager
+61 (2)9573 1682; Jennifer Finlay
Area Sales Manager
+61 (2)9875 1452

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Sales (Latin America): Felipe Boldes
Sales Agent - South America
+54-11-4961-7777; Martha Orellana and Jose Fco. Rodriguez
Sales Agents – Puerto Rico, Venezuela, Colombia
+1 305-969-6795; Salvador Sanchez
Regional Sales Manager, Mexico
+52 (55) 5250-2277; Victor Hugo Almiron
Sales Agent - Brazil
+55 12 3941 2103

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Sales (U.K., Europe, Middle East, Africa): Alison Franklin
Marketing Communications and Contracts Manager
+44 (0)1865 333140; Andy Soanes
Regional Sales Manager UK and Norway
+44 (0)1865 794358; Gloria Zeitak
Sales Agent - Israel
+972 8 941 6044; Keith Stanley
Regional Sales Manager-Middle East
+44 (0)1886 830182; Mark Weller
Regional Sales Manager
+44 (0)1865 883571; Matthew Smith
UK Sales Manager
+44 (0)1285 641069; Meral Ozturk
Sales Agent - Turkey
+90 312 230 5855; Miriam de la Rochefordiere
Regional Sales Manager - Belgium, France, Liechtenstein, Luxembourg, Monaco, Netherlands, Portugal, Spain, Switzerland
+33 (0)450 40 94 91; Paul Curtis
Regional Sales Manager
+44 (0)1367 242822; Peter May
Regional Sales Manager
+44 (0) 1865 876089; Wendy Knox
Regional Sales Manager
+39 393 455 7973

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Sales (U.S., Canada): Crystal Stamps-Etheredge
Regional Sales Manager - Mississippi Valley
601-605-0067; Forrest Link
Northeastern Regional Sales Manager - New York, Vermont, New Hampshire, Connecticut, Massachusetts, Rhode Island, Maine
856-829-9349; Hannah Bucholz
Regional Sales Manager - Maryland, North Carolina, Virginia, Washington DC, Kentucky.
866-515-9593; John Laraway
Regional Sales Manager - Alabama, Florida, Georgia, Louisiana, Mississippi, South Carolina, Tennessee
800-487-2751; Kim Anderson
Chief Bibliographer
866-868-5020; Lorne Kenyon
Regional Sales Manager - California, Hawaii, Nevada, Arizona
877-499-2787; Meg Baker
Mid-Atlantic Regional Sales Manager-Delaware, New Jersey, Pennsylvania, West Virginia
609-737-0012; Melissa Bruner
Regional Sales Manager, Mountain Plains
405-250-2153; Mike Arnold
Regional Sales Manager - Arkansas, Illinois, Indiana, Michigan, Missouri, Ohio, Wisconsin
800-829-0379; Scott Alan Smith
Western District Manager Alaska, Idaho, Iowa, Minnesota, Montana, Nebraska, North Dakota, Oregon, South Dakota, Washington, Wyoming
866-868-4996; Sylvain Robichaud
Regional Library Consultant - Eastern Canada
888-481-4703; Wanda Jane Maddox
Regional Sales Manager - Western Canada
877-205-0743

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Sales – Customer Experience: Kelly Johnson
Library Partnership Manager
503-684-1140 x1442; Robin Champieux
Director of Sales and Customer Experience
503-684-1140 x 1479

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Standing Orders: Nancy Rodell
Series Services Supervisor
503-684-1140 x1484

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Technical Services: Brittney Smith
Account Coordinator
503-684-1140 x1464; Christine Mitchell
Manager, Bibliographic & Technical Services
503-684-1140 x1204; Irene Jones
Account Coordinator, EDI Specialist
503-684-1140 x1288; Melinda Fish
Account Coordinator
503-684-1140 x1259; Noelle Hurley
Account Manager
503-684-1140 x1472; Rebecca Houck
Account Manager
503-684-1140 x1481; Sandro Felcher
Account Manager
503-684-1140 x1212

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Vendor System Interfaces: Dan Miller
Electronic Services Consultant
503-684-1140 x1246

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