Blackwell Book Services

[global navigation]: Home; Library Services; Librarian Resources; Collection Manager; News; Orders/Purchasing; Contact Us; About Us; Specialized Libraries

[local navigation for “Home“]

Electronic Ordering

Phone/Email Ordering

Automatic Deposit Accounts

Bids and Contracts

Returns

Book Return Form

How to Return Purchases

Blackwell will accept returned books when:

There has been an error in supply or technical processing caused by Blackwell.
The book is found to be faulty or defective.
The book is damaged in transit.
The book was supplied as part of an Approval Plan and is in unmarked and saleable condition.

Returns must be received within 90 days of invoice date and must be received by Blackwell in saleable and unmarked condition. Blackwell will not be responsible for returns damaged or lost in transit. All returns must clearly state the reason for return and should be accompanied by a copy of the invoice.

Blackwell is unable to accept returned books in the following instances:

There has been an ordering error by the library, unless prior authorization has been obtained from your Customer Service Department.
The book has been made unsaleable by the library’s insertion of property stamps or processing items.
The book was returned more than 90 days after invoice date, unless the return is due to a defective/faulty book, which will be accepted up to one year after invoice date.
Standing orders.
Out-of-print items.
Government documents/grey literature.
Audio-visual, CD-ROMs, prepaid items, music items.

Returns Procedure

Return authorization requests should be sent to your Customer Service Department contact person, preferably by fax or email, and should include a completed Return Information Form. Returned items should be addressed to the Customer Returns Department at the distribution center from which the items were originally sent.

Australian and New Zealand libraries send all returns to:

Blackwells Book Services

Locked Bag 538

Frenchs Forest NSW 1640.

We thank you for your cooperation.

Blackwell Book Services

How to Return Purchases

Returns Procedure

Blackwell Recommends

Special Offers

News Subscriptions